Return Policy

14-Day Cooling-Off

1. You have the right to cancel your order within 14 days of receiving it, without giving a reason.
2. When cancelling under this right, we will refund the full price of the goods plus the standard delivery cost you paid.

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30-Day Right to Reject Faulty Goods

1. If goods are faulty, you may reject them within 30 days of receipt for a full refund.
2. After 30 days, you may still be entitled to a repair or replacement.

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Returning Goods

1. Items must be returned in original packaging and condition, unless faulty.
2. You are responsible for return postage unless the item is faulty.

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Refunds

1. Refunds are issued within 14 days of receiving the returned goods (or proof of return).
2. Refunds will be made using the same payment method you used.

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Exceptions

Some items (e.g. personalised goods, opened hygiene-sensitive items such as ear products) may not be eligible for return unless faulty.

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How to Return

To request a return, contact us at enquiries@zovasoundsolutions.co.uk with your order details.